Ginger6 are the Best Custom Gaming PC Company for Customer Service
Shipping & Delivery
If I place an order today, when can I expect my computer?
If you order a desktop computer today and the payment is confirmed, delivery is normally 5-7 working days after ordering. Orders placed under a finance agreement or by bank transfer will not be processed until we confirm the payment.
How can I speed up my delivery?
If you need your computer urgently we offer a fast-track delivery service which can be selected on the product page at the time of ordering.
Alternatively, consider ordering a Next Day computer which can we dispatch immediately after ordering, providing payment is confirmed by 2.30pm on a working day. To view our range of pre-built Next Day computers, click here.
How much is delivery of my computer?
Computer delivery to most UK postcodes on a standard 24 hour Monday - Friday service is currently FREE of charge. Delivery to Highlands, Islands, including Jersey & Guernsey will attract additional fees, which can be selected when configuring your new system using our website.
Non Computer orders (components and peripherals) will include a delivery charge which can be found in the tables below:
Courier Delivery Options to UK Mainland - (Mon-Fri 7am - 5.30pm) Price Next Working Day - If you order before 5pm From £9.99 2-3 Working Days - If you order before 5pm From £7.99 4-5 Working Days - If you order before 5pm From £5.99 Courier Delivery outside UK Mainland - (Mon-Fri) 2-3 Working Days Price Northern Ireland, Scottish offshore, Channel Islands and Isle of Man From £17.25 Other Options (Mon-Fri 8.30am - 5.00PM) Price Collect from Ginger6 FREE
Delivery times are Monday to Friday (excluding Bank Holidays) 7am - 5.30pm.
We use APC to deliver your items.
Due to adverse weather conditions, your items may be delayed. We work closely with our couriers to get your items to you as soon as possible. Unfortunately we cannot guarantee next working day delivery on some items therefore we ask you to contact customer services on 0871 230 7170 for a delivery update.
Privacy & Security
Ginger6 is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The customer information we gather is any data collected during the ordering process. Information gathered is for our own internal use only to monitor advertising effectiveness, consumer trends etc and will only be used by Ginger6 Ltd. We may from time to time send you details of any current Special offers.
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Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Returns & Replacements
We know that you will be pleased with your purchases from Ginger6. However, there may be occasions when you will need to return items to us, so here's how to do it.
Items Damaged in Transit
Any items damaged in transit must be reported to us within 48hrs of receipt. If the items are visibly damaged on receipt, sign the carrier's delivery note as 'DAMAGED'. Items should be returned in their original packaging, complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty within Warranty Period
If any of your purchases develop a fault, and it's more than 30 days since receipt, then provided your item is still within its warranty period, you are entitled to a warranty repair. Some manufacturers provide a direct warranty service for your convenience which we recommend you use in order to correct the fault quickly.
If you change your mind
Under the Distance Selling Regulations, you have the right to simply change your mind about any item ordered. In order to do so, you must inform us in writing of your decision within 14 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the Distance Selling Regulations, you have 28 calendar days to return the goods, at your own expense. Once the item is received at our warehouse, we'll issue a full refund for the product to your original payment method. Please note this policy does not apply to business customers.
Need to return an item?
All returns need to be authorised by Ginger6, you can request a return via email using the Contact Us page above. Please include a full description of any fault, or the reason you wish to return the item, along with your order of invoice number.
N.B. Please use the cheapest method possible when returning an item. If you are unsure please contact Customer Services for advice via our Live Support or call us on 01902 714533
At Ginger6, we only offer the best quality goods and services, the highest craftsmanship and the up-most attention to detail on every system we develop. Unfortunately, things can go wrong, and we know the hassle and costs involved when one of the components becomes faulty. A major nuisance can be an intermittent fault that occurs infrequently and can cost a lot of money in terms of labour hours to diagnose and remedy. Thats why we offer an unbeatable warranty that will go beyond our customers expectations.
Before being dispatched, your PC will be thoroughly tested to ensure everything is in working order. Should things ever go wrong, weve got you covered.
We offer an incredible 3 years Bronze warranty as standard! This means in the first year of your warranty, we'll cover all the work, labour and shipping costs. The following 2 years we will cover all labour costs only! And at any time for an additional fee, this can be upgraded to any of our other warranty packages. (Please call us at any time to upgrade your warranty)
Overclocking, modifications and removal of any serial numbers will void warranty.
Operating systems and software are NOT covered by warranty. If the problem is found to be caused by either software or user error, you will have to notify the software manufacturer of the issue. Ginger6 will not be liable for this.
Please find our available warranty packages below:
G6 Warranty Bronze (Standard) Silver Gold Number of repairs Unlimited Unlimited Unlimited Cover for labour 3 Years 3 Years 3 Years Cover for parts 1 Year 2 Years 3 Years Collect & return 1 Year 2 Years 3 Years Free Shipping 1 Year 2 Years 3 Years
Terms & Conditions
Terms of Trading - Ginger6 Retail Limited These conditions are the only contractual terms upon which Ginger6 Retail Limited whose registered office is at Europa House, Four Ashes Ind Estate, Station Road, Wolverhampton, WV10 7DB, England, United Kingdom, registered with company number 7171753 and registered for VAT purposes with number 181 7432 05 ("we" or "us") is prepared to deal with its customers and will govern all contracts for the supply of goods and/or software formed by our acceptance of a customer order or a customer’s acceptance of our quotation to the exclusion of any other contractual terms including any which a customer attempts to introduce.
1 GENERAL 1.1 In these conditions:- 1.1.1 "you" means the person submitting an order for Products. 1.1.2 "Goods" means computer equipment and/or other equipment to be supplied under these conditions as stated on our quotation or order acknowledgement, as appropriate. 1.1.3 "Products" means Goods and/or Software. 1.1.4 "Software" means the computer programs to be supplied under these conditions as stated on our quotation or order acknowledgement, as appropriate. 1.2 The contract for supply of Products ("Contract") will be formed upon our acceptance of your order. However we only agree to sell products to you subject to their availability and accordingly the contract may be cancelled by us in writing without liability to you if products cannot within a reasonable period be acquired by us for resale. Acceptance of an order by us can only be made in writing whether in hard form or electronically. 1.3 We may prior to accepting any order carry out a credit check and then will only accept your order if we are satisfied with the results of such check. You confirm that you are happy for us to carry out such check. 1.4 These conditions may only be modified by a written variation signed by one of our directors. No other action by us (including delivery of Products) is to be construed as our acceptance of any other conditions. 1.5 These conditions together with any matters referred to on our quotation or order acknowledgement (as appropriate) embody the entire understanding of the parties and supersede any prior promises, representations, undertakings or implications. 1.6 Any omission or error in any sales literature, web page or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document (whether written, oral or in electronic form) issued by us may be corrected by us without liability. 1.7 The provisions of the Contracts (Rights of Third Parties) Act 1999 and all non-mandatory provisions of the Electronic Commerce (EC Directive) Regulations 2002 are expressly excluded from the Contract. 1.8 Clause headings are for convenience only and do not affect the interpretation of these conditions. Reference in these conditions to a statutory provision will be construed as a reference to that provision as amended, re-enacted or extended at the relevant time. Words in the singular include the plural and vice versa. 1.9 The carrying out by us of any support and maintenance of Goods will be governed by our standard support terms to the exclusion of any other terms. 1.10 Your attention is in particular drawn to conditions 2, 3, 8 and 9. 2WARRANTY 2.1 We warrant that goods will at the time of delivery be free from defects in workmanship and materials and correspond in all material respects with the relevant product specification. We guarantee that the Goods (excl. 3rd Party Products) will be free from defects for 12 months from delivery. If any goods do not conform to this warranty then we will at our option either remedy the defect in question, replace the defective Goods or refund the price of the defective Goods. This remedy is the only remedy available to you for a breach of this warranty and is only available on condition that: 2.1.1 you notify us in writing of any defects within 7 days; 2.1.2 defective Goods are returned to us within 7 days of written notification referred to in condition 2.1.1; and 2.1.3 our examination of defective Goods at our premises discloses to our satisfaction that the defect has not been caused by (a) your mis-use, neglect, failure or inadequate maintenance, accident, improper storage, installation or handling, or (b) repair or alteration by a third party. You will refund to us the cost of any such examination where the remedy referred to under this condition is not available together with, at our option and discretion, a "restocking fee" of up to 15% of the price of the Goods to cover our administrative expenses. 2.2 We will so far as we are reasonably able pass on to you the benefit of all warranties received by us from the manufacturer of the products. 2.3 Where Goods are returned under condition 2.1 we will bear the cost of delivering any repaired or replacement Goods to you (subject to levy of any repacking fee due under condition 2.4). We will not be liable any delivery costs where no remedy is available under condition 2.1. 2.4 Goods returned by you to us for any reason must be returned in their original packaging in substantially the same condition as they were delivered to you and must bear a Return Merchandise Authorisation (RMA) number clearly visible on the exterior (such number to be obtained from us prior to return of Goods by you). We will not accept liability for Goods returned without such identification number. We may levy a fee for repackaging Goods returned to us in a poorly packaged state. 2.5 Software (and its use) will be subject to the terms of the manufacturer’s licence contained within the software itself (and accessed upon loading) or within or upon the packaging of the software. Such licence will state the extent of the manufacturer’s liability for the software. We cannot accept any liability whatsoever for any defect or error in the same other than where this has been caused by our negligence or default. 2.6 Items offered with a 36 month warranty will be covered for the first 12 months as per condition 2.1, the remaining 24 months will cover labour costs only, postage costs will not be covered after the initial 12 months.(Items covered by a 3rd Party Manufacturers Warranty may have seperate conditions) 3 LIMITATION OF LIABILITY 3.1 Nothing in these conditions affects the statutory rights of a consumer as defined under the unfair contract terms act 1977. All conditions, warranties or representations not contained in these conditions and implied by statute or law are excluded or restricted to the fullest extent permitted. 3.2 This condition and condition 2 states our only liability to you under or in connection with the contract. 3.3 Without prejudice to condition 3.4, we will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for: 3.3.1 Any indirect, special or consequential loss or damage or loss of profits (whether caused by our negligence or that of our employees agents or otherwise) arising in connection with the supply of products and related services or their use by you. 3.3.2 Any loss or retrieval of data, it being your responsibility to keep adequate back-up copies of data and programs held or used by you or on your behalf. 3.4 Our entire liability in connection with the contract will not exceed one and a half times the purchase price of the products in question. 3.5 Notwithstanding any other term of these conditions our liability to you for: 3.5.1 Death or personal injury resulting from our negligence or that of our employees, agents or subcontractors; and 3.5.2 Damage for which we are liable to you under part 1 of the Consumer Protection Act 1987; is not limited save that this condition 3 shall not confer a right or remedy on you to which you would not otherwise be entitled. 4 PRICE 4.1 The price for Products will be that stated on our quotation or order acknowledgement (as appropriate) or, if no price is stated, our list price last published on the date upon which Products are dispatched to you. We may vary the price to the extent that the cost to us of acquiring or supplying Products is increased between the date of quotation or order acknowledgement (as appropriate) and delivery including, without limitation, increases in the costs of carriage packaging or insurance or arising from a change in exchange rate, a change in delivery dates quantities or specifications for Products requested by you or delay caused by your instructions. 4.2 Prices quoted by us are unless otherwise stated exclusive of (a) value added tax or any similar taxes, levies or duties, (b) the costs of carriage, delivery, packaging and insurance, and (c) our handling charges, all of which will be added to or charged on invoices at the appropriate rates and paid by you. 5 PAYMENT 5.1 Unless otherwise agreed in writing, you must pay for Products prior to their despatch to you by such means as we may notify you of. Where the Products are supplied on credit terms granted at our discretion, payment will be made by you within 21 days our invoice date. Payment by cheque is deemed to have been made only upon such cheque being met on first presentation. 5.2 Where any payment to be made by you under the Contract is not made by its due date then, without prejudice to our other rights and remedies, we may: 5.2.1 charge interest on the outstanding amount (as well after as before judgement) on a day to day basis at the statutory rate form time to time applicable until the sum due is paid. 5.2.2 withhold further deliveries, suspend performance of the Contract and/or withhold guarantees on previously supplied Products until arrangements as to payment or credit have been established on terms which are satisfactory to us. 5.3 Where Products are to be delivered in instalments, each delivery constitutes a separate contract and failure by us to deliver any one or more of the instalments in accordance with these conditions or any claim by you in respect of any one or more instalments will not entitle you to treat the Contract as a whole as repudiated. 6 DELIVERY 6.1 Delivery of Products shall be made by us to the place designated by you in the accepted order or quotation, as appropriate. Delivery will be made during normal business hours. 6.2 Unless otherwise expressly agreed in writing, any delivery date or time specified by us in any quotation, despatch note or otherwise is a best estimate only and we will not be liable to you for any loss or damage sustained by you as a result of our failure to comply with such time scale. 6.3 If you pass or have a resolution passed for your winding-up, a receiver is appointed over the whole or any part of your undertaking, an administration order is made against you, you enter into or propose to enter into any arrangement with your creditors, become unable to pay your debts (or have no reasonable prospect of so doing), suffer a bankruptcy order or commit a material breach of the Contract, then we may without prejudice to any other right immediately terminate the Contract, suspend or cancel further delivery and/or recover Products from you for which payment in full has not been received. 7 RISK AND TITLE 7.1 Risk in Products shall pass to you upon delivery. 7.2 Title to Software shall not pass to you. Title to Goods shall not pass to you until their full price and the price of any other goods which are the subject of any other contract between you and us has been paid. Until title passes, Goods shall be:- 7.2.1 stored by you at your premises in such a manner that they are clearly identifiable as being our property and be kept separate from any other goods whether or not supplied by us; 7.2.2 handed over to us on demand. We may re-take possession of such Goods and may enter onto your premises for such purpose. 7.3 If you fail to pay for any Products in accordance with these conditions we may bring action against you for the price of the Products at any time notwithstanding that title in Products has not passed to you. 8 DAMAGE OR LOSS IN TRANSIT We shall repair or replace, free of charge any Products damaged or lost in transit where delivery has been made by our carrier, provided that you give us written notification of such damage or loss within 3 days of the date of delivery (so that we may comply with our carrier’s conditions of carriage). 9 APPARENT DEFECTS 9.1 If the quantity of Products delivered does not correspond with the quantity required to be delivered in that consignment you may not reject that consignment and may only:- 9.1.1 (if the quantity delivered exceeds the contract quantity) return the excess or retain the whole, in which latter case the price shall be adjusted at the contract rate then prevailing; 9.1.2 (if the quantity delivered is less than the contact quantity) require a further delivery of Products to make up the deficiency or (at our option) a refund of the appropriate part of the purchase price. 9.2 These rights are only available however where condition 2.1 is also satisfied. 9.3 You shall have no claim for the fact that Products delivered are of the wrong description unless condition 2.1 is also satisfied. 10 INSTALLATION We may for additional charge install and/or commission Products at your premises or elsewhere. Condition 3 shall apply to the provision of any installation or commissioning. Notwithstanding that we may be contractually committed to install and/or commission Products, Products shall be treated as delivered to you when the same are presented by us at the agreed delivery destination. 11 SPECIFICATION 11.1 All drawings, photographs, illustrations, specifications, performance data, dimensions and the like used by us in sales literature, on web pages or other documentation have been provided by us in the belief that they accurate. However, they do not constitute a description of the Products, shall not be taken to be representations made by us and are not warranted to be accurate. 11.2 The specification for Products may be changed by the manufacturer at any time up to delivery and provided such change does not materially alter the functionality of Products you may not cancel your order. We will not be liable for any loss or damage suffered in connection with any change. We will use our reasonable endeavours to advise you of any such impending variation as soon as we are able or upon our receiving notice of the same (as appropriate). You must check specifications for products prior to making an order. 12 INTELLECTUAL PROPERTY RIGHTS No right of intellectual property in any Product is granted to or vested in you other the right to use the same. You will fully indemnify us against all liabilities, costs and expenses resulting from any claim that our use of any specification provided by you in connection with the Contract infringes the rights of any third party. 13 CANCELLATION 1. Distance Selling regulations apply only to Consumer Buyers who have purchased goods by using distance communication (i.e. telephone, order form or online.) They do not apply to Business Buyers, Business Names or Consumers purchasing from our Showrooms. The Regulations do not apply to goods, which are built to the Buyers Specification where the finished product is a non standard item, or to software that has been unsealed. 2. If you are a Consumer, you may cancel your purchase of the Goods at any time within 7 days of receipt and receive a refund of the Price. To do this you must immediately inform us in writing and return the Goods to us via a traceable means, in the same condition as you received them and at your own cost and risk. Postage costs will not be refunded. Your statutory rights as a consumer are not affected by this Agreement. 3. We reserve the right to refuse any items which are returned and are not in the same condition as you received them, we may at our descretion accept such items subject to a administration fee of 12.5%. 4. Any Service such as Fast Track Service will be non refundable once we have commenced delivering that service. 14 FORCE MAJEURE We will not have any liability under the Contract and may cancel or reduce the volume of Products to be delivered under it if we are prevented from or delayed in delivering or performing by any circumstances beyond our reasonable control including but not limited to industrial action, war, fire, prohibition or enactment of any kind, or failures or acts on the part of our suppliers or sub-contractors or any other third parties (including your bank). 15 ASSIGNMENT We may freely assign, sub-contract or otherwise transfer in whole or in part the Contract. You may not however do so without our written agreement. 16 ELECTRONIC COMMUNICATIONS 16.1 To the extent permitted by English law, we may conduct transactions for the supply of Products using an electronic commerce approach under which we will both electronically transmit and receive electronic communications. Where so conducted, this condition 16 will additionally apply. 16.2 For the purposes of condition 16, an "e-communication" means any communication electronically transmitted by you to us through our website or by us to your internet address in connection with the ordering, payment for and/or supply of Products and including without limitation any order, order acknowledgement and electronic credit entries and requests; "originating party" means the party transmitting an e-communication; and "receiving party" means the party receiving such a communication. 16.3 You will provide and maintain the equipment, software, services and testing facilities necessary for you to effectively and reliably transmit and receive e-communications. 16.4 Any e-communication will be deemed received, where you are the receiving party, upon arrival at your mailbox at the Internet address apparent from your order or, where we are the receiving party, when the e-communication is accessed by us in intelligible form. The receiving party will promptly notify the originating party if an e-communication is received in unintelligible form provided that the originating party can be identified. In the absence of such notice, our record of the contents of any such e-communication will prevail. 16.5 Any Contract formed through the transmission of e-communications will be deemed to have been formed in England. 17 GOVERNING LAW 17.1 The Contract is governed by the laws of England and the English courts shall have the non-exclusive jurisdiction to resolve any disputes arising out of or under it. 17.2 Notices required or permitted to be given under these conditions must be in writing (including without limitation by electronic mail) addressed to the relevant party at its registered office or principal place of business. 17.3 No waiver by us of any breach of the Contract by you is considered as a waiver of any subsequent breach of the same or any other provision. If any provision of these Conditions is held by a competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question is not affected 18 DATA PROTECTION. Ginger6 is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The customer information we gather is any data collected during the ordering process. Information gathered is for our own internal use only to monitor advertising effectiveness, consumer trends etc and will only be used by Ginger6 Ltd. We may from time to time send you details of any current Special offers