Returns & Replacements
We want you to be completely satisfied with your Ginger6 purchase. If something isn't right, here's everything you need to know about returning an item.
To start a return: All returns must be authorised by Ginger6 first. Contact us via the Contact Us page with your order/invoice number and a description of the issue. Do not return items without an RMA number — unauthorised returns cannot be accepted.
Which Situation Applies to You?
Select the scenario below that matches your situation — each has a different process and timeframe.
Damaged in Transit
Faulty on Arrival
Faulty Within Warranty
If your system develops a fault after the initial 30 days but is still within warranty, you're entitled to a warranty repair. All Ginger6 systems include at least our 3-year Bronze warranty.
Some components may carry a direct manufacturer's warranty — we'll advise the fastest route. See full warranty details →
Changed Your Mind
How to Return an Item
Email or use the Contact Us form with your order number and a full description of the issue.
We'll issue a Return Merchandise Authorisation number — must be clearly visible on the exterior of the package.
Pack securely in original packaging using a tracked, insured service. Use the cheapest suitable option — ask us if unsure.
Once received and inspected, we'll process your replacement or refund to your original payment method promptly.
Items returned without an RMA number cannot be accepted. We may levy a repackaging fee for poorly packaged returns. Call us on 01902 714533 if you're unsure on the best return method.
Need to Start a Return?
Get in touch and we'll get it sorted as quickly as possible. We're here Monday–Friday, 9am–5pm.